Contact Us

If you want to contact us regarding some general pre-sales questions, or post-sales services, you may access our Live Help Customer Service (available 24/7, just click onto the button on the far right-hand side of this webpage. See the girl with the long black hair? Just click on that, and one of our customer service agents will be with you). For partnership enquiry, please use any of the following methods:

Registered Office

501 Silverside Road, Richmond, Suite 105, Wilmington, DE19809 USA

General Order Enquiry - Live Chat Support

For order enquiry, please CLICK HERE or click onto the button (see the girl with long black hair?) that appears on the right hand side ofour webpages, and one of our text-chat support agentswill be with you.

Order Enquiry - Executive Escalation

Only if you cannot resolve your enquiry through the Live Chat Support, you're welcome to contact us by phone. Our agents are available 24/7. If they fail to pick up the phone when you call them, or busy tone, please try a few more times. Or, you may always fax us your enquiry.

US Toll-Free Telephone: +1-800-977-2365 (currently being forwarded to our call center in China.)
Fax: +1 (718) 228-9468

Order Enquiry - Management Escalation

If you'd like to speak to someone in charge of the overall management of the RS2Mine business. Please call Lin Chuan. Please DO NOT CALL Lin Chuan for order enquiry. He is not equipped with a customer service agent terminal to check the order status.

Telephone: +1-800-554-3091

Unauthorized Charges Enquiry - Read Below...

If you suspect that someone has used your credit / debit card / PayPal account to make unauthorized purchase on our website, please CLICK HERE or click onto the button (see the girl with long black hair?) that appears on the right hand side ofour webpages, and one of our text-chat support agentswill be with you. Only if your internet browser experiences difficulty opening the Live Chat Support window, you may call the following US toll-free telephone: +1-800-977-2365